Asolarstation Warranty Policy

Last updated: December 24, 2025

This policy is written to be clear and transparent. If anything is unclear, please contact us for confirmation before purchase.

1) Warranty Coverage (Manufacturing Defects Only)

This warranty covers manufacturing defects under normal use. Covered issues may include (as applicable):

Battery or battery management system (BMS) malfunction not caused by misuse
Charging or discharging system failure
Internal component defects
Display, control panel, or built-in port malfunction (AC / DC / USB)
Solar panel performance issues not caused by physical damage or improper use

This warranty applies only to products purchased directly from www.asolarstation.com or from Asolarstation-authorized sales channels with valid proof of purchase.

2) What This Warranty Does NOT Cover

This warranty does not cover (including but not limited to):

Accidents, drops, impact, misuse, abuse, or improper operation
Water/liquid damage, corrosion, or use in extreme environments outside normal use
Unauthorized modification, disassembly, or repair
Use with incompatible chargers/cables/solar panels or third-party accessories
Normal wear and tear or cosmetic damage (scratches, dents)
Force majeure (fire, flood, lightning, storms, etc.)
Second-hand/unauthorized purchases, or missing/invalid proof of purchase
Incorrect installation/wiring, or use outside stated specifications

Note: Normal battery capacity aging over time is not considered a defect.

3) Warranty Period

Portable Power Stations: 12 months
Solar Panels: 12 months
Accessories (cables/adapters/etc.): 12 months

The warranty period starts from the delivery date shown on the carrier tracking record.

4) How to Request Warranty Service (RMA Required)

Please contact us first to obtain return authorization (RMA) and instructions. Returns sent without approval may be refused.

Support: Email: sales@asolarstation.com | WhatsApp: +86 133 1644 1906
Please provide: order number; model/serial (if available); issue description; photos/videos; your return shipping address.
Typical response time: within 1 business day (business hours apply).

5) Remedy

Depending on the issue and stock availability, we may offer a reasonable solution such as repair, replacement, parts, or an equivalent alternative.

Within 30 days of delivery: we may offer replacement or an equivalent solution where appropriate
After 30 days: repair/parts/replacement may apply depending on the case

6) Shipping Costs

For confirmed manufacturing defects, we will cover reasonable shipping costs as agreed in the RMA instructions.
For non-warranty cases (or if the issue is not confirmed as a manufacturing defect), you may be responsible for shipping, handling, inspection, or other related costs.

7) Additional Notes

This warranty is provided to the original purchaser (unless otherwise required by law).
Replacement or repaired units continue the remaining warranty period; the warranty term does not restart.

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